Refund and Returns Policy
Overview
Our refund and returns policy lasts 30 days, we process a resend option for all small products without returning the product to our warehouse. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
- We offer a resend item option for all orders, you can just contact us at ivorystore@hotmail.com or on Instagram: @ivorystore
- We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
- If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
- Items sent back to us without first requesting a return will not be accepted.
- You can always contact us for any return question on Instagram: @ivorystore or at email: ivorystore@gmail.com.
To complete the resend option, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds
Ivory Store Team will make every reasonable effort to assist you with your refund.
Contact our Customer Care Representative in our Instagram: @Ivorystore or call us on Whatsapp: +(212) 634-25-8323, we are available 24h/7d. Please have your order number accessible.
- Please be prepared to supply the order number and product number from your original confirmation e-mail, as well as your e-mail address and phone number.
- Contact our team on our Instagram: @Ivorystore, we are available 24h/7d.
- Once your refund is in processing, we will send you an email and notify you of the approval of your refund, then your refund will be processed, and a credit will automatically be applied to your credit card.
- You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Need help?
Contact us at ivorystore@gmail.com for questions related to refunds and returns.